Publications
Publications
  • March 2011
  • Case
  • HBS Case Collection

Seven-Eleven Japan: The Tanpin Kanri Retail Practice

By: Hirotaka Takeuchi and Carin-Isabel Knoop
  • Format:Print
  • | Pages:12
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Abstract

This case focuses on Tanpin Kanri, which uses both store-level human knowledge and product information sharing.

Keywords

Knowledge Sharing; Employees; Practice; Knowledge Use and Leverage; Competitive Strategy; Retail Industry; Japan

Citation

Takeuchi, Hirotaka, and Carin-Isabel Knoop. "Seven-Eleven Japan: The Tanpin Kanri Retail Practice." Harvard Business School Case 711-501, March 2011.

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