Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • Article
  • Journal of Experimental Psychology: Applied

The Artful Dodger: Answering the Wrong Question the Right Way

By: Todd Rogers and Michael I. Norton
  • Format:Print
  • | Pages:9
ShareBar

Abstract

What happens when speakers try to "dodge" a question they would rather not answer by answering a different question? In 4 studies, we show that listeners can fail to detect dodges when speakers answer similar-but objectively incorrect-questions (the "artful dodge"), a detection failure that goes hand in hand with a failure to rate dodgers more negatively. We propose that dodges go undetected because listeners' attention is not usually directed toward a goal of dodge detection (i.e., Is this person answering the question?) but rather toward a goal of social evaluation (i.e., Do I like this person?). Listeners were not blind to all dodge attempts, however. Dodge detection increased when listeners' attention was diverted from social goals toward determining the relevance of the speaker's answers (Study 1), when speakers answered a question egregiously dissimilar to the one asked (Study 2), and when listeners' attention was directed to the question asked by keeping it visible during speakers' answers (Study 4). We also examined the interpersonal consequences of dodge attempts: When listeners were guided to detect dodges, they rated speakers more negatively (Study 2), and listeners rated speakers who answered a similar question in a fluent manner more positively than speakers who answered the actual question but disfluently (Study 3). These results add to the literatures on both Gricean conversational norms and goal-directed attention. We discuss the practical implications of our findings in the contexts of interpersonal communication and public debates.

Keywords

Interpersonal Communication; Goals and Objectives

Citation

Rogers, Todd, and Michael I. Norton. "The Artful Dodger: Answering the Wrong Question the Right Way." Journal of Experimental Psychology: Applied 17, no. 2 (June 2011): 139–147.
  • Find it at Harvard
  • Read Now

About The Author

Michael I. Norton

Negotiation, Organizations & Markets
→More Publications

More from the Authors

    • April 2022
    • Journal of Consumer Research

    Consumers Value Effort over Ease When Caring for Close Others

    By: Ximena Garcia-Rada, Mary Steffel, Elanor F. Williams and Michael I. Norton
    • October 2021
    • Journal of Consumer Psychology

    Communicating Resource Scarcity and Interpersonal Connection

    By: Grant E. Donnelly, Anne V. Wilson, Ashley V. Whillans and Michael I. Norton
    • July 2021
    • Journal of Consumer Psychology

    Consumers—Especially Women—Avoid Buying from Firms with Higher Gender Pay Gaps

    By: Tobias Schlager, Bhavya Mohan, Katherine DeCelles and Michael I. Norton
More from the Authors
  • Consumers Value Effort over Ease When Caring for Close Others By: Ximena Garcia-Rada, Mary Steffel, Elanor F. Williams and Michael I. Norton
  • Communicating Resource Scarcity and Interpersonal Connection By: Grant E. Donnelly, Anne V. Wilson, Ashley V. Whillans and Michael I. Norton
  • Consumers—Especially Women—Avoid Buying from Firms with Higher Gender Pay Gaps By: Tobias Schlager, Bhavya Mohan, Katherine DeCelles and Michael I. Norton
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Digital Accessibility
Copyright © President & Fellows of Harvard College