Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • May 2011
  • Article
  • Harvard Business Review

Effective Managers Say the Same Thing Twice (or More)

By: Tsedal Neeley and Paul Leonardi
  • Format:Print
  • | Pages:2
ShareBar

Abstract

How do effective managers get employees to act promptly? New research suggests that it's by making their requests at least twice. Though you may think redundancy is unnecessary and even a waste of time, a new study indicates that it helps your message cut through today's information overload.

Keywords

Interpersonal Communication; Employees; Management Style; Performance Improvement

Citation

Neeley, Tsedal, and Paul Leonardi. "Effective Managers Say the Same Thing Twice (or More)." Harvard Business Review 89, no. 5 (May 2011): 38–39.
  • Find it at Harvard
  • Purchase

About The Author

Tsedal Neeley

Organizational Behavior
→More Publications

More from the Authors

    • May 2025
    • Faculty Research

    The VideaHealth AI Factory: CEO Florian Hillen on Speed, Scale, and Innovation

    By: Tsedal Neeley
    • January 2025
    • Faculty Research

    AI vs Human: Analyzing Acceptable Error Rates Using the Confusion Matrix

    By: Tsedal Neeley and Tim Englehart
    • January 2025
    • Faculty Research

    The VideaHealth AI Factory: CEO Florian Hillen on Speed, Scale, and Innovation (B)

    By: Tsedal Neeley, Levi Stroud, Ruth Page and Dave Habeeb
More from the Authors
  • The VideaHealth AI Factory: CEO Florian Hillen on Speed, Scale, and Innovation By: Tsedal Neeley
  • AI vs Human: Analyzing Acceptable Error Rates Using the Confusion Matrix By: Tsedal Neeley and Tim Englehart
  • The VideaHealth AI Factory: CEO Florian Hillen on Speed, Scale, and Innovation (B) By: Tsedal Neeley, Levi Stroud, Ruth Page and Dave Habeeb
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.