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  • March 2011 (Revised March 2021)
  • Teaching Note
  • HBS Case Collection

Terror at the Taj Bombay: Customer-Centric Leadership

By: Rohit Deshpande
  • Format:Print
  • | Language:English
  • | Pages:11
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Abstract

Teaching Note for 511703.

Keywords

Safety; Organizations; Crisis Management; Customer Focus and Relationships; Brands and Branding

Citation

Deshpande, Rohit. "Terror at the Taj Bombay: Customer-Centric Leadership." Harvard Business School Teaching Note 511-118, March 2011. (Revised March 2021.)

About The Author

Rohit Deshpande

Marketing
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