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• Case | HBS Case Collection | December 2018 (Revised February 2020)

  Cameron Mitchell: The Conundrum of Charisma

  Lena G. Goldberg, Michael S. Kaufman, Greta Gerazimaite, Wilson Kyi, Robert McWatters and Tuyee Yeboah

  Citation:

  Goldberg, Lena G., Michael S. Kaufman, Greta Gerazimaite, Wilson Kyi, Robert McWatters, and Tuyee Yeboah. "Cameron Mitchell: The Conundrum of Charisma." Harvard Business School Case 319-079, December 2018. (Revised February 2020.)  View Details

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• Module Note | December 2014 (Revised February 2020)

  Responsibilities to Customers

  Lena G. Goldberg

  This Note introduces the Module on Responsibilities to Customers taught in Leadership and Corporate Accountability, a required course in the Harvard Business School MBA program. The Note outlines the asymmetries inherent in the company-customer relationship and positions the economic, legal and ethical responsibilities of companies to their customers as ways of addressing these asymmetries.

  Keywords: Customers; Corporate Accountability; Ethics; Legal Liability;

  Citation:

  Goldberg, Lena G. "Responsibilities to Customers." Harvard Business School Module Note 315-062, December 2014. (Revised February 2020.)  View Details

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• Case | HBS Case Collection | January 2019 (Revised January 2020)

  Chiacchierone's Owners Chat about Tipping

  Lena G. Goldberg and Michael S. Kaufman

  The founders of a successful upscale restaurant operating with a "no tipping" policy are faced with employee defections to tipped establishments as well as difficulty in recruiting. They must decide whether to retain or jettison their policy and determine how to deal with the potential fall-out of either retention or abandonment of that policy.

  Keywords: Compensation and Benefits; Employees; Food and Beverage Industry;

  Citation:

  Goldberg, Lena G., and Michael S. Kaufman. "Chiacchierone's Owners Chat about Tipping." Harvard Business School Case 319-078, January 2019. (Revised January 2020.)  View Details

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