Publications
Publications
- December 2010
- HBS Case Collection
Rackspace Hosting (2000)
By: W. Earl Sasser, James L. Heskett and Tom Ryder
Abstract
The leadership team of Rackspace, faced with accommodation of its service offering and dwindling financial reserves, decides to make customer focus the rallying cry of its new strategy.
Keywords
Customer Focus and Relationships; Planning; Organizational Change and Adaptation; Service Delivery; Strategy; Finance; Information Technology Industry
Citation
Sasser, W. Earl, James L. Heskett, and Tom Ryder. "Rackspace Hosting (2000)." Harvard Business School Video Supplement 811-701, December 2010.