Publications
Publications
  • June 1991 (Revised October 1992)
  • Case
  • HBS Case Collection

Otis Elevator Co.: Managing the Service Force

By: James I. Cash Jr.
  • Format:Print
  • | Pages:18
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Keywords

Service Delivery; Management

Citation

Cash, James I., Jr. "Otis Elevator Co.: Managing the Service Force." Harvard Business School Case 191-213, June 1991. (Revised October 1992.)

About The Author

James I. Cash

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