Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • November 2010 (Revised April 2011)
  • Case
  • HBS Case Collection

Aman Resorts

By: Eugene Soltes and Aldo Sesia
  • Format:Print
  • | Language:English
  • | Pages:14
ShareBar

Abstract

This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's strategy and operations, which differ in many ways from industry standards.

Keywords

Business Model; Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Employees; Service Delivery; Business Strategy; Accommodations Industry

Citation

Soltes, Eugene, and Aldo Sesia. "Aman Resorts." Harvard Business School Case 111-012, November 2010. (Revised April 2011.) (request a courtesy copy.)
  • Educators
  • Purchase

About The Author

Eugene F. Soltes

Accounting and Management
→More Publications

Related Work

    • November 2010 (Revised April 2011)
    • Faculty Research

    Aman Resorts (B)

    By: Eugene Soltes and Aldo Sesia
    • July 2011
    • Faculty Research

    Aman Resorts and Aman Resorts (B) (TN)

    By: Eugene Soltes
    • November 2010 (Revised April 2011)
    • Faculty Research

    Aman Resorts

    By: Eugene Soltes and Aldo Sesia
Related Work
  • Aman Resorts (B) By: Eugene Soltes and Aldo Sesia
  • Aman Resorts and Aman Resorts (B) (TN) By: Eugene Soltes
  • Aman Resorts By: Eugene Soltes and Aldo Sesia
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.