Related Work

1. Supplement | HBS Case Collection | November 2010 (Revised April 2011)

   Aman Resorts (B)

   Eugene Soltes and Aldo Sesia

   The (B) case describes how employees are rewarded and compensated and is used to supplement the (A) case.

   Keywords: Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Compensation and Benefits; Employees; Performance Evaluation; Motivation and Incentives; Accommodations Industry;

   Citation:

   Soltes, Eugene, and Aldo Sesia. "Aman Resorts (B)." Harvard Business School Supplement 111-015, November 2010. (Revised April 2011.)  View Details

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2. Teaching Note | HBS Case Collection | July 2011

   Aman Resorts and Aman Resorts (B) (TN)

   Eugene Soltes

   Teaching Note for 111-012 and 111-015.

   Keywords: Strategy; Operations; Employees; Quality; Accommodations Industry;

   Citation:

   Soltes, Eugene. "Aman Resorts and Aman Resorts (B) (TN)." Harvard Business School Teaching Note 112-008, July 2011.  View Details

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3. Case | HBS Case Collection | November 2010 (Revised April 2011)

   Aman Resorts

   Eugene Soltes and Aldo Sesia

   This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's strategy and operations, which differ in many ways from industry standards.

   Keywords: Business Model; Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Employees; Service Delivery; Business Strategy; Accommodations Industry;

   Citation:

   Soltes, Eugene, and Aldo Sesia. "Aman Resorts." Harvard Business School Case 111-012, November 2010. (Revised April 2011.) (request a courtesy copy.)  View Details

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