Publications
Publications
  • November 2010 (Revised April 2011)
  • Case
  • HBS Case Collection

Aman Resorts

By: Eugene Soltes and Aldo Sesia
  • Format:Print
  • | Language:English
  • | Pages:14
ShareBar

Abstract

This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's strategy and operations, which differ in many ways from industry standards.

Keywords

Business Model; Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Employees; Service Delivery; Business Strategy; Accommodations Industry

Citation

Soltes, Eugene, and Aldo Sesia. "Aman Resorts." Harvard Business School Case 111-012, November 2010. (Revised April 2011.) (request a courtesy copy.)

About The Author

Eugene F. Soltes

Accounting and Management
More Publications

Related Work