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Article | Nonprofit Management & Leadership

Strategies and Tactics in NGO-Government Relations: Insights from Slum Housing in Mumbai

by Ramya Ramanath and Alnoor Ebrahim

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Abstract

Relationships between nongovernmental organizations (NGOs) and government agencies have been variously described in the nonprofit literature as cooperative, complementary, adversarial, confrontational, or even co-optive. But how do NGO-government relationships emerge in practice, and is it possible for NGOs to manage multiple strategies of interaction at once? This article examines the experience of three leading NGOs in Mumbai, India involved in slum and squatter housing. We investigate how they began relating with government agencies during their formative years and the factors that shaped their interactions. We find that NGOs with similar goals end up using very different strategies and tactics to advance their housing agendas. More significantly, we observe that NGOs are likely to employ multiple strategies and tactics in their interactions with government. Finally, we find that an analysis of strategies and tactics can be a helpful vehicle for clarifying an organization's theory of change.

Keywords: Cooperative Ownership; Housing; Corporate Strategy; Business and Government Relations; Organizational Change and Adaptation; Nonprofit Organizations; Change Management; Business Strategy; Growth and Development; Non-Governmental Organizations; Accommodations Industry; Mumbai;

Format: Print 22 pages Find at Harvard

Citation:

Ramanath, Ramya, and Alnoor Ebrahim. "Strategies and Tactics in NGO-Government Relations: Insights from Slum Housing in Mumbai." Nonprofit Management & Leadership 21, no. 1 (Fall 2010): 21–42.

More from these Authors

  • Blog Post | Giving Thoughts (Conference Board blog) | July 22, 2014

    What Impact? Resist Taking Credit for Results You Can't Achieve

    Alnoor Ebrahim and V. Kasturi Rangan

    Keywords: impact measurement; Measurement and Metrics; Outcome or Result;

    Citation:

    Ebrahim, Alnoor, and V. Kasturi Rangan. "What Impact? Resist Taking Credit for Results You Can't Achieve." Giving Thoughts (Conference Board blog) (July 22, 2014).  View Details
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  • Article | Research in Organizational Behavior | 2014

    The Governance of Social Enterprises: Mission Drift and Accountability Challenges in Hybrid Organizations

    Alnoor Ebrahim, Julie Battilana and Johanna Mair

    We examine the challenges of governance facing organizations that pursue a social mission through the use of market mechanisms. These hybrid organizations, often referred to as social enterprises, combine aspects of both charity and business at their core. In this paper we distinguish between two ideal types of such hybrids, differentiated and integrated, and we conceptualize two key challenges of governance they face: accountability for dual performance objectives and accountability to multiple principal stakeholders. We revisit the potential and limitations of recently introduced legal forms to address these challenges. We then theorize about the importance of organizational governance, and the role of governing boards in particular, in prioritizing and aligning potentially conflicting objectives and interests in order to avoid mission drift and to maintain organizational hybridity in social enterprises. Finally, we discuss future research directions and the implications of this work for rethinking traditional categories of organizations, namely business and charity.

    Keywords: social enterprise; governance; hybrid organizations; nonprofit; performance measurement; legal form; agency theory; stakeholder management; Mission and Purpose; Social Enterprise; Corporate Accountability;

    Citation:

    Ebrahim, Alnoor, Julie Battilana, and Johanna Mair. "The Governance of Social Enterprises: Mission Drift and Accountability Challenges in Hybrid Organizations." Research in Organizational Behavior 34 (2014): 81–100.  View Details
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  • Article | California Management Review | Spring 2014

    What Impact? A Framework for Measuring the Scale & Scope of Social Performance

    Alnoor Ebrahim and V. Kasturi Rangan

    Organizations with social missions, such as nonprofits and social enterprises, are under growing pressure to demonstrate their impacts on pressing societal problems such as global poverty. This article draws on several cases to build a performance assessment framework premised on an organization's operational mission, scale, and scope. Not all organizations should measure their long-term impact, defined as lasting changes in the lives of people and their societies. Rather, some organizations would be better off measuring shorter-term outputs or individual outcomes. Funders such as foundations and impact investors are better positioned to measure systemic impacts.

    Keywords: Nonprofit Organizations; Performance Evaluation;

    Citation:

    Ebrahim, Alnoor, and V. Kasturi Rangan. "What Impact? A Framework for Measuring the Scale & Scope of Social Performance." California Management Review 56, no. 3 (Spring 2014): 118–141.  View Details
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