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  • September 2010 (Revised December 2012)
  • Case
  • HBS Case Collection

Assembling Smartphones: Takt Time ≠ Cycle Time?

By: Willy Shih and Ethan Bernstein
  • Format:Print
  • | Language:English
  • | Pages:9
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Abstract

The case was prepared to be used as part of a process review in the first year Technology and Operations Management course at HBS. It offers students an opportunity to discuss the context of a manufacturing process choice, and then examine actual production numbers that resulted from a series of choices. While there isn't a traditional case issue, the discussion should focus on the gap between theoretical process designs and the reality of practical implementations, with the impact of operator variability in pace and the complex intertwining with work scope. The case only meant for one discussion pasture to review the Hayes-Wheelwright product-process matrix, and the impact of variability on line performance. While comparative numbers for the process choices are provided, the hope would be to develop students' intuition around why the numbers change so much.

Keywords

Cognition and Thinking; Research and Development; Design; Six Sigma; Measurement and Metrics; Production

Citation

Shih, Willy, and Ethan Bernstein. "Assembling Smartphones: Takt Time ≠ Cycle Time?" Harvard Business School Case 611-012, September 2010. (Revised December 2012.)
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About The Authors

Willy C. Shih

Technology and Operations Management
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Ethan S. Bernstein

Organizational Behavior
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Related Work

    • September 2010 (Revised December 2012)
    • Faculty Research

    Assembling Smartphones: Takt Time ≠ Cycle Time?

    By: Willy Shih and Ethan Bernstein
Related Work
  • Assembling Smartphones: Takt Time ≠ Cycle Time? By: Willy Shih and Ethan Bernstein
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