Case | HBS Case Collection | August 2010 (Revised July 2012)

Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 1

by Joseph L. Bower and Sonja Ellingson Hout

Abstract

Joel Klein took over the NYC Department of Education in 2002 and radically transformed the strategy and organization remarkably with improvements in performance. Day 1 of the two case series focuses on the steps taken by Klein over his eight year tenure. Supplementary video (both for homework and in class) provides Klein's thoughts about major developments.

Keywords: Organizational Change and Adaptation; Leading Change; Corporate Strategy; Education; Performance Improvement; Public Administration Industry; Education Industry;

Language: English Format: Print 16 pages EducatorsPurchase

Citation:

Bower, Joseph L., and Sonja Ellingson Hout. "Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 1." Harvard Business School Case 311-032, August 2010. (Revised July 2012.)

Related Work

  1. Case | HBS Case Collection | August 2010 (Revised July 2012)

    Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 1

    Joseph L. Bower and Sonja Ellingson Hout

    Joel Klein took over the NYC Department of Education in 2002 and radically transformed the strategy and organization remarkably with improvements in performance. Day 1 of the two case series focuses on the steps taken by Klein over his eight year tenure. Supplementary video (both for homework and in class) provides Klein's thoughts about major developments.

    Keywords: Organizational Change and Adaptation; Leading Change; Corporate Strategy; Education; Performance Improvement; Public Administration Industry; Education Industry;

    Citation:

    Bower, Joseph L., and Sonja Ellingson Hout. "Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 1." Harvard Business School Case 311-032, August 2010. (Revised July 2012.)  View Details
    CiteView DetailsEducatorsPurchase Related

  2. Supplement | HBS Case Collection | August 2010 (Revised July 2012)

    Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2

    Joseph L. Bower and Sonja Ellingson Hout

    Joel Klein took over the NYC Department of Education in 2002 and radically transformed the strategy and organization remarkably with improvements in performance. Day 2 focuses on Klein as a strategist, organization builder and driver of performance. Supplementary homework video provides Klein's thoughts on how one brings about change in a difficult public arena.

    Keywords: Organizational Change and Adaptation; Leading Change; Organizational Structure; Corporate Strategy; Education; Performance Improvement; Public Administration Industry; Education Industry;

    Citation:

    Bower, Joseph L., and Sonja Ellingson Hout. "Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2." Harvard Business School Supplement 311-033, August 2010. (Revised July 2012.)  View Details
    CiteView DetailsPurchase Related

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Joseph L. Bower
Donald K. David Professor of Business Administration, Emeritus

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