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Publications
Publications
  • 21 Oct 2010
  • Conference Presentation

How the ISO 9001 Standard for Quality Management Systems Improves Employee Morale and Increases Profitability and Competitiveness

By: Michael W. Toffel
  • Format:Print
  • | Language:English
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Keywords

Management Systems; Employees; Quality; Happiness; Profit

Citation

Toffel, Michael W. "How the ISO 9001 Standard for Quality Management Systems Improves Employee Morale and Increases Profitability and Competitiveness." Paper presented at the IBS User Forum, Boston, October 21, 2010.
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About The Author

Michael W. Toffel

Technology and Operations Management
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More from the Author
  • Arla Foods: Data-Driven Decarbonization By: Michael Parzen, Michael W. Toffel and Susan Pinckney
  • How Firms Respond to Worker Activism: Evidence from Global Supply Chains By: Yanhua Bird, Jodi L. Short and Michael W. Toffel
  • Calyx Global: Rating Carbon Credits By: Michael W. Toffel and Adam Chen
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