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How the ISO 9001 Standard for Quality Management Systems Improves Employee Morale and Increases Profitability and Competitiveness

By: Michael W. Toffel
  • Format:Print
  • | Language:English
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Keywords

Management Systems; Employees; Quality; Happiness; Profit

Citation

Toffel, Michael W. "How the ISO 9001 Standard for Quality Management Systems Improves Employee Morale and Increases Profitability and Competitiveness." Paper presented at the IBS User Forum, Boston, October 21, 2010.

About The Author

Michael W. Toffel

Technology and Operations Management
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