Publications
Publications
  • March 2010 (Revised November 2014)
  • Teaching Note
  • HBS Case Collection

Pandora Radio: Fire Unprofitable Customers?

By: Willy Shih
  • Format:Print
  • | Language:English
  • | Pages:14
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Abstract

Teaching Note for [610077].

Keywords

Customer Relationship Management; Telecommunications Industry

Citation

Shih, Willy. "Pandora Radio: Fire Unprofitable Customers?" Harvard Business School Teaching Note 610-078, March 2010. (Revised November 2014.)

About The Author

Willy C. Shih

Technology and Operations Management
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