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Publications
Publications
  • November 2009
  • Supplement
  • HBS Case Collection

Managing a Global Team: Greg James at Sun Microsystems, Inc. (B)

By: Tsedal Neeley
  • Format:Print
  • | Pages:2
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Abstract

This case updates students on the steps Greg James took to solve the problems that instigated the crisis documented in “Managing a Global Team: Greg James at Sun Microsystems, Inc. (A).” We find out how James solves the process problems involved in his team's breakdown and creates team cohesion to help them function together effectively. We also learn whether or not James is successful in taking his global team to a new level of productivity and customer service.

Keywords

Customer Satisfaction; Globalized Firms and Management; Crisis Management; Service Delivery; Business Processes; Performance Productivity; Groups and Teams; Technology Industry

Citation

Neeley, Tsedal. "Managing a Global Team: Greg James at Sun Microsystems, Inc. (B)." Harvard Business School Supplement 410-020, November 2009.
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About The Author

Tsedal Neeley

Organizational Behavior
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More from the Author
  • Timnit Gebru: 'SILENCED No More' on AI Bias and The Harms of Large Language Models By: Tsedal Neeley and Stefani Ruper
  • Developing a Digital Mindset: How to Lead Your Organization into the Age of Data, Algorithms, and AI By: Tsedal Neeley and Paul Leonardi
  • The Digital Mindset: What It Really Takes to Thrive in the Age of Data, Algorithms, and AI By: Paul Leonardi and Tsedal Neeley
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