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  • June 2009 (Revised April 2011)
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Cincinnati Children's Hospital Medical Center

By: Anita L. Tucker and Amy C. Edmondson
  • Format:Print
  • | Pages:23
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Abstract

The case describes an organization's use of the science of improvement to transform their process quality from below average to the top 10% in their industry. The case outlines the protagonist's strategy of developing internal experts who are trained in a common methodology for making improvement and spreading these ideas in their work units.

Keywords

Change Management; Experience and Expertise; Leading Change; Measurement and Metrics; Service Delivery; Performance Improvement; Health Industry; Ohio

Citation

Tucker, Anita L., and Amy C. Edmondson. "Cincinnati Children's Hospital Medical Center." Harvard Business School Case 609-109, June 2009. (Revised April 2011.)
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About The Author

Amy C. Edmondson

Technology and Operations Management
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Related Work

    • February 2013
    • Faculty Research

    Cincinnati Children's Hospital Medical Center, Video Supplement 2012

    By: Anita Tucker and Amy Edmondson
Related Work
  • Cincinnati Children's Hospital Medical Center, Video Supplement 2012 By: Anita Tucker and Amy Edmondson
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