A private equity-backed fast food chain has hired McKinsey’s new People Analytics group to help it improve performance. As the final client workshop approaches, Associate Partner Alex DiLeonardo ponders the best way to present the team’s findings, especially those that conflict with the client executives’ long-held intuitions. If successful, the project would help People Analytics build its reputation both internally and with clients. But to be successful, DiLeonardo knows his team must convince the client that their results are credible and actionable.
In addition to discussing the specifics of the fast food project, the case also provides an overview of the people analytics field more broadly through the lens of McKinsey’s client portfolio.
In addition to discussing the specifics of the fast food project, the case also provides an overview of the people analytics field more broadly through the lens of McKinsey’s client portfolio.
Keywords: Talent and Talent Management; Customer Relationship Management; Forecasting and Prediction; Cost Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Measurement and Metrics; Performance; Performance Capacity; Performance Efficiency; Performance Evaluation; Performance Improvement; Consulting Industry; Service Industry;
Citation:
Polzer, Jeffrey T., and Olivia Hull. "People Analytics at McKinsey." Harvard Business School Case 418-023, January 2018. (Revised January 2020.) View Details