Publications
Publications
  • October 2008
  • Case
  • HBS Case Collection

Hrad Technika

  • Format:Print
  • | Pages:5
ShareBar

Abstract

Examines a struggling IT outsourcing project from the perspective of the IT services provider-Hrad Technika. When used in conjunction with "Tegan c.c.c." (9-609-038), it provides an opportunity to see both sides of the issue. When Hrad enters into a contract to create a new accounts payable system for Welsh toy distributor, Tegan, the outsourcing firm from the Czech Republic views the project as another step in its progression towards delivering higher value services. Unfortunately the project goes poorly, and Hrad is left with the decision of how to rescue the relationship and avoid a similar problem in the future. The case allows the examination of how to manage an outsourcing project and permits a general discussion about IT outsourcing.

Keywords

Experience and Expertise; Globalized Firms and Management; Job Cuts and Outsourcing; Service Delivery; Service Operations; Projects; Information Technology; Wales

Citation

Upton, David M., and Bradley R. Staats. "Hrad Technika." Harvard Business School Case 609-039, October 2008.

More from the Author