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  • October 2008
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Tegan c.c.c.

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  • | Pages:5
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Abstract

Examines a struggling IT outsourcing project from the perspective of the customer--Tegan. It should be used in conjunction with Hrad Technika (9-609-039), which illustrates the supplier's point of view. When Tegan, a Welsh toy distributor, outsources the development of a new accounts payable system to Hrad Technika, a growing outsourcing firm from the Czech Republic, Tegan believes they are getting a problem off their hands. Unfortunately the project goes poorly, and Tegan is left with the decision of how to prevent a failure in accounts payable from halting the entire company's operations. The case allows the examination of how to manage an outsourcing project and permits a general discussion about IT outsourcing.

Keywords

Job Cuts and Outsourcing; Information Technology; Service Operations; Business Processes; Information Technology Industry; Wales; Czech Republic

Citation

Upton, David M., and Bradley R. Staats. "Tegan c.c.c." Harvard Business School Case 609-038, October 2008.
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More from the Author
  • Team Familiarity, Role Experience, and Performance: Evidence from Indian Software Services By: Robert S. Huckman, Bradley R. Staats and David M. Upton
  • Hrad Technika 
  • Daewoo Shipbuilding and Marine Engineering 
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