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Quality Management & Job Quality: How ISO 9001 Affects Employees & Employers

By: Michael W. Toffel
  • Format:Print
  • | Language:English
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Keywords

Management; Employees; Quality; Standards

Citation

Toffel, Michael W. "Quality Management & Job Quality: How ISO 9001 Affects Employees & Employers." Paper presented at the Workshop on Empirical Research in Operations Management, November 06, 2008.

About The Author

Michael W. Toffel

Technology and Operations Management
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