The Producing Manager: A Double-Barreled Role

John J. Gabarro; Thomas J. DeLong

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Background Note | HBS Case Collection | May 2008

The Producing Manager: A Double-Barreled Role

by John J. Gabarro and Thomas J. DeLong

Abstract

The purpose of this note is to ground and amplify on the characteristics and challenges of the producing manager role. It is in response to requests from participants for a piece of "take away" material that can be shared with colleagues in professional service firms that is detailed and operational in nature.

Keywords: Managerial Roles; Production; Service Operations; Practice;

Format: Print

14 pages

Educators Purchase

Citation:

Gabarro, John J., and Thomas J. DeLong. "The Producing Manager: A Double-Barreled Role." Harvard Business School Background Note 908-415, May 2008.

About the Authors

John J. Gabarro

UPS Foundation Professor of Human Resource Management, Emeritus

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Thomas J. DeLong

Baker Foundation Professor of Management Practice

Organizational Behavior

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Case | HBS Case Collection | July 2008 (Revised July 2020)

Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)

Tsedal Neeley and Thomas J. DeLong

Greg James, a global manager at Sun Microsystems, Inc., sets out to meet with his entire 43-member customer implementation team spread across India, France, the United Arab Emirates, and the United States of America to resolve a dire customer system outage as required by a service agreement. Rather than finding a swift resolution to the rapidly escalating customer situation that motivated his trip, he finds himself facing distributed work, global collaboration, conflict, and management issues that are threatening to unravel his team.

Keywords: Groups and Teams; Global Range; Management; Customer Satisfaction; Service Delivery; Crisis Management; Conflict and Resolution; Technology Industry; India; United Arab Emirates; France; United States;

Citation:
Neeley, Tsedal, and Thomas J. DeLong. "Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)." Harvard Business School Case 409-003, July 2008. (Revised July 2020.) View Details

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Book | 2020

Teaching by Heart: One Professor's Journey to Inspire

Thomas J. DeLong

The best teachers are leaders, and the best leaders are teachers. Teaching by Heart summarizes the author's key insights gained from more than 40 years of teaching and managing. It illustrates how teachers can both lift people up and let them down. It proposes that the best teachers are also leaders, and the best leaders are also teachers. In examining how to lead and teach, renowned Harvard Business School professor Thomas J. DeLong takes the reader inside his own head and heart. He notes that, as teachers, we often focus more on our inadequacies and missteps than on our strengths and unique talents. He explains why this is so by dissecting and analyzing his own experiences—using himself as a case study. The book's goal is to help readers learn about the intricacies of teaching and managing and to impart lessons about how teachers can create a unique teaching atmosphere. To do this, the author analyzes the process of creating a curriculum, preparing for an 80-minute class, managing the 15 minutes before class begins, and evaluating the nature of the teaching experience after the session concludes. Along the way, he connects specific classroom behaviors with leadership issues—in organizations, in teams, and in personal relationships. He also asks—and answers—some provocative questions: What happens on multiple levels when I teach or lead—with me, students, or professionals? What am I thinking and feeling as I process what students are thinking and feeling? How are my internal conversations affecting how I teach and lead? How do I manage my biases, including having "favorite" students? To what extent can I use teaching methods in the arena of management? Throughout Teaching by Heart, DeLong discusses why empathy and authenticity matter. When teachers embrace this mindset, students have the opportunity to have a unique learning experience. Teachers and managers will learn how to create moments of transformation for students.

Whether you're a university professor, a student, a business leader, or just someone fascinated by teaching, this book will instruct, entertain, and—hopefully—inspire.

Keywords: Teaching; Leadership; Attitudes; Management; Business Education;

Citation:
DeLong, Thomas J. Teaching by Heart: One Professor's Journey to Inspire. Boston: Harvard Business Review Press, 2020. View Details

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Case | HBS Case Collection | November 2017

One Life; One Love (A)

Thomas DeLong and Kerry Herman

Katie Hood, CEO of the One Love Foundation (One Love), a group dedicated to the prevention of relationship violence, had grown the organization's base of funding support to $6 million by 2017 and broadened its mandate to include relationships across many demographics. But questions about how best to deploy their funding loomed, as well as divergent views on the pace of growth the organization should target. One Love also needed to develop better metrics by which to measure its success. This case explores Hood's plan of action as she aims to bring One Love to greater scale.

Keywords: start-up; ＂leading a foundation＂; Social Enterprise; Business Startups; Growth and Development Strategy; Leadership;

Citation:
DeLong, Thomas, and Kerry Herman. "One Life; One Love (A)." Harvard Business School Case 418-005, November 2017. View Details

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The Producing Manager: A Double-Barreled Role

Abstract

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About the Authors

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