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Managing Service Operations: The Managerial Research Design Process

By: Frances X. Frei and Dennis Campbell
  • Format:Print
  • | Pages:16
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Keywords

Service Operations; Management

Citation

Frei, Frances X., and Dennis Campbell. "Managing Service Operations: The Managerial Research Design Process." Harvard Business School Teaching Note 608-155, April 2008.

About The Authors

Frances X. Frei

Technology and Operations Management
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Dennis Campbell

Accounting and Management
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