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  • November 2007
  • Supplement
  • HBS Case Collection

Differences at Work: Emily (B)

By: Sandra J. Sucher and Rachel Gordon
  • Format:Print
  • | Pages:1
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Abstract

In Differences at Work: Emily (B) HBS Case No. 9-408-046 Emily considers whether to file a formal complaint with her Human Resources department about the emails but ultimately decides to confront the culprits herself, beginning by sending an email to one of her colleagues. He immediately apologizes.

Keywords

Working Conditions; Interpersonal Communication; Employees; Conflict and Resolution; Communication

Citation

Sucher, Sandra J., and Rachel Gordon. "Differences at Work: Emily (B)." Harvard Business School Supplement 408-046, November 2007.
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About The Author

Sandra J. Sucher

General Management
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More from the Authors
  • The NCB Capital Turnaround: Waking the Sleeping Giant (B) By: Sandra J. Sucher and Fares Khrais
  • Good for the Seller, Good for the Buyer and Good for Society: Sampo-yoshi, Sustainability and Trust at ITOCHU By: Sandra J. Sucher and Bethelehem Y Araya
  • Boeing's Turbulent Trajectory: A Timeline of Compounding Crises and Broken Trust (January 2020 - September 2024) By: Sandra J. Sucher and Samantha N. Smith
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