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Differences at Work: Sam (B)

By: Sandra J. Sucher and Rachel Gordon
  • Format:Print
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Abstract

In Differences at Work: Sam (B) HBS Case No. 9-408-054 Sam receives an informal apology from Human Resources which leaves Sam feeling unsatisfied as it is not an official company response. Sam leaves the company for unrelated reasons shortly thereafter but still continues to think about the incident.

Keywords

Working Conditions; Human Resources; Social Psychology; Conflict and Resolution; Resignation and Termination; Employees; Policy

Citation

Sucher, Sandra J., and Rachel Gordon. "Differences at Work: Sam (B)." Harvard Business School Supplement 408-054, November 2007.

About The Author

Sandra J. Sucher

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