Publications
Publications
  • April 2008
  • Article
  • Harvard Business Review

The Four Things a Service Business Must Get Right

By: Frances X. Frei
  • Format:Print
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Keywords

Business Ventures

Citation

Frei, Frances X. "The Four Things a Service Business Must Get Right." Harvard Business Review 86, no. 4 (April 2008).

About The Author

Frances X. Frei

Technology and Operations Management
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