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• Teaching Note | HBS Case Collection | June 2005 (Revised May 2018)

  Columbia's Final Mission: A Multimedia Case

  Michael Roberto, Richard M.J. Bohmer, Amy C. Edmondson and Erika Ferlins

  Teaching Note to 305-032.

  Keywords: Aerospace Industry;

  Citation:

  Roberto, Michael, Richard M.J. Bohmer, Amy C. Edmondson, and Erika Ferlins. "Columbia's Final Mission: A Multimedia Case." Harvard Business School Teaching Note 305-033, June 2005. (Revised May 2018.)  View Details

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• Article | Research in Organizational Behavior | 2017

  Self-Managing Organizations: Exploring the Limits of Less-Hierarchical Organizing

  Michael Y. Lee and Amy C. Edmondson

  Fascination with organizations that eschew the conventional managerial hierarchy and instead radically decentralize authority has been longstanding, albeit at the margins of scholarly and practitioner attention. Recently, however, organizational experiments in radical decentralization have gained mainstream consideration, giving rise to a need for new theory and new research. This paper reviews the literature on less hierarchical organizing and identifies three categories of research: post-bureaucratic organizations, humanistic management, and organizational democracy. Despite this extensive prior work, scholarly understanding of radical decentralization remains limited. Using the term self-managing organizations to capture efforts that radically decentralize authority in a formal and systematic way throughout the organization, we set forth a research agenda to better understand less-hierarchical organizing at its limits.

  Keywords: Self-Managed Organizations; Self-Managed Teams; self-organizing systems; self-managing organizations; Flat Organization; Decentralization; organization design; non-hierarchical organizations; less-hierarchical organizing; Organizational Structure; Organizational Design; Research;

  Citation:

  Lee, Michael Y., and Amy C. Edmondson. "Self-Managing Organizations: Exploring the Limits of Less-Hierarchical Organizing." Research in Organizational Behavior 37 (2017): 35–58.  View Details

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• Case | HBS Case Collection | November 2001 (Revised October 2017)

  GuestFirst Hotel (A): Customer Loyalty

  Frances X. Frei and Dennis Campbell

  Provides a hotel context in which to explore the link between customer loyalty and financial performance, using four years of hotel data. Challenges students to find the extent of the relationship between loyalty and performance.

  Keywords: Motivation and Incentives; Mathematical Methods; Finance; Performance; Relationships; Customer Focus and Relationships; Data and Data Sets; Accommodations Industry;

  Citation:

  Frei, Frances X., and Dennis Campbell. "GuestFirst Hotel (A): Customer Loyalty." Harvard Business School Case 602-099, November 2001. (Revised October 2017.)  View Details

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