Publications
Publications
  • April 2007 (Revised April 2011)
  • Teaching Note
  • HBS Case Collection

Slots, Tables, and All that Jazz: Managing Customer Profitability at the MGM Grand Hotel (TN)

By: Dennis Campbell and Francisco de Asis Martinez-Jerez
  • Format:Print
  • | Pages:32
ShareBar

Abstract

Teaching note to 106029.

Keywords

Games, Gaming, and Gambling; Customers; Profit; Accommodations Industry

Citation

Campbell, Dennis, and Francisco de Asis Martinez-Jerez. "Slots, Tables, and All that Jazz: Managing Customer Profitability at the MGM Grand Hotel (TN)." Harvard Business School Teaching Note 107-072, April 2007. (Revised April 2011.)

About The Author

Dennis Campbell

Accounting and Management
More Publications

More from the Authors