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  • March 2007 (Revised August 2007)
  • Supplement
  • HBS Case Collection

Dell Computers (B): The Transition

By: Frances X. Frei and Christine van Keuren
  • Format:Print
  • | Pages:11
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Abstract

The case presents the outcome of the (A) case and explores challenges in the PC industry up to early 2007. Michael Dell's return as CEO is also discussed.

Keywords

Customer Relationship Management; Managerial Roles; Service Delivery; Service Operations; Hardware; Technology Industry

Citation

Frei, Frances X., and Christine van Keuren. "Dell Computers (B): The Transition." Harvard Business School Supplement 607-081, March 2007. (Revised August 2007.)
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About The Author

Frances X. Frei

Technology and Operations Management
→More Publications

More from the Authors

    • July 2022
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    Bringing Ideas to Life: The Story of Paul English

    By: Youngme Moon, Frances X. Frei and F. Katelynn Boland
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    Debbie Millman: Designing a Meaningful Life

    By: Francesca Gino, Frances X. Frei and Anne Morriss
    • June 2022 (Revised November 2022)
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    Larry Miller

    By: Francesca Gino, Frances X. Frei, Hise Gibson and Alicia Dadlani
More from the Authors
  • Bringing Ideas to Life: The Story of Paul English By: Youngme Moon, Frances X. Frei and F. Katelynn Boland
  • Debbie Millman: Designing a Meaningful Life By: Francesca Gino, Frances X. Frei and Anne Morriss
  • Larry Miller By: Francesca Gino, Frances X. Frei, Hise Gibson and Alicia Dadlani
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