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• Case | HBS Case Collection | March 2018

  TrustSphere: Building a Market for Relationship Analytics

  Boris Groysberg and Katherine Connolly Baden

  Manish Goel was the CEO of TrustSphere, a seven-year-old company in the data analytics industry that focused squarely on relationship analytics, a space in which TrustSphere was pioneering a unique technology and solutions in the areas of sales, risk, and people analytics. Essentially, TrustSphere's technology allowed its customers to view the patterns of digital communication captured on the organization’s communication infrastructure among internal and external players. With this information, TrustSphere could help customers infer where relationships existed and the strength of those relationships, information that could be leveraged to address a number of business challenges and opportunities. Based in Singapore, but operating globally, TrustSphere was trying to get its footing and establish its technology and solutions as a "must-have" for prospective customers, all the while trying to navigate the relatively unchartered waters of relationship analytics.

  Keywords: Data Analytics; people analytics; talent management; human resources; networks; relationships; Analysis; Employee Relationship Management; Core Relationships; Software; Communication; Technology Industry; Singapore;

  Citation:

  Groysberg, Boris, and Katherine Connolly Baden. "TrustSphere: Building a Market for Relationship Analytics." Harvard Business School Case 418-070, March 2018.  View Details

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• Article | Harvard Business Review

  Beating the Odds: Leadership Lessons from Senior African-American Women

  Laura Morgan Roberts, Anthony Mayo, Robin Ely and David Thomas

  Any list of top CEOs reveals a stunning lack of diversity. Among the leaders of Fortune 500 companies, for example, just 32 are women, three are African-American, and not one is an African-American woman. What’s going on? The authors studied the careers of the roughly 2,300 alumni of African descent who have graduated from Harvard Business School since its founding, focusing on the 67 African-American women who have attained top positions in corporations or professional services firms. These women thrived, they found, because of three characteristics that are key to resilience: emotional intelligence, authenticity, and agility. The women were adept at reading interpersonal dynamics and managing their own reactions; crafting their identities; and transforming obstacles into opportunities. Beyond personal strengths, the authors say, another factor was critical: nurturing relationships with mentors who recognized the women’s talent and made it their business to support them. The insights gleaned are important not just for African-Americans and women; they’re essential for any manager who recognizes that an organization’s diversity is its strength.

  Keywords: Leadership; Diversity; Race; Gender; Personal Characteristics; Relationships; Success;

  Citation:

  Roberts, Laura Morgan, Anthony Mayo, Robin Ely, and David Thomas. "Beating the Odds: Leadership Lessons from Senior African-American Women." Harvard Business Review 96, no. 2 (March–April 2018): 126–131.  View Details

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• Teaching Note | HBS Case Collection | April 2016 (Revised February 2018)

  Riot Games: Can Culture Survive Growth?

  Boris Groysberg and Michael Norris

  This teaching note gives instructors a guide for a discussion of Riot Games, a fast growing videogames firm with a strong, player-centric culture. It also offers references to research on culture that will allow students to decide whether or not Riot Games’ culture will survive its growth.

  Keywords: Organizational Culture; Growth and Development Strategy; Games, Gaming, and Gambling; Video Game Industry;

  Citation:

  Groysberg, Boris, and Michael Norris. "Riot Games: Can Culture Survive Growth?" Harvard Business School Teaching Note 416-049, April 2016. (Revised February 2018.)  View Details

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