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• Case | HBS Case Collection | March 2018

  TrustSphere: Building a Market for Relationship Analytics

  Boris Groysberg and Katherine Connolly Baden

  Manish Goel was the CEO of TrustSphere, a seven-year-old company in the data analytics industry that focused squarely on relationship analytics, a space in which TrustSphere was pioneering a unique technology and solutions in the areas of sales, risk, and people analytics. Essentially, TrustSphere's technology allowed its customers to view the patterns of digital communication captured on the organization’s communication infrastructure among internal and external players. With this information, TrustSphere could help customers infer where relationships existed and the strength of those relationships, information that could be leveraged to address a number of business challenges and opportunities. Based in Singapore, but operating globally, TrustSphere was trying to get its footing and establish its technology and solutions as a "must-have" for prospective customers, all the while trying to navigate the relatively unchartered waters of relationship analytics.

  Keywords: Data Analytics; people analytics; talent management; human resources; networks; relationships; Analysis; Employee Relationship Management; Core Relationships; Software; Communication; Technology Industry; Singapore;

  Citation:

  Groysberg, Boris, and Katherine Connolly Baden. "TrustSphere: Building a Market for Relationship Analytics." Harvard Business School Case 418-070, March 2018.  View Details

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• Background Note | HBS Case Collection | September 2015 (Revised March 2018)

  Note on Human Behavior: Situation versus Character

  Nitin Nohria, Sandra J. Sucher, Joseph Badaracco and Bridget Gurtler

  When we think of human behavior, especially from a moral perspective, we often rely on explanations based on character. We think that good decisions and responsible behavior require people with integrity and strong character and that immoral behavior originates within people with little integrity and weak character. However, important research in recent decades strongly suggests that situational factors often dominate character in ethical decision making—for leaders and for members of their organizations. This note summarizes the recent research, shows its implications for the basic steps in ethical decision making, and provides a basis for in-depth discussion of the character-versus-situation question.

  Keywords: Decision Choices and Conditions; Ethics; Behavior; Personal Characteristics; Power and Influence; Situation or Environment;

  Citation:

  Nohria, Nitin, Sandra J. Sucher, Joseph Badaracco, and Bridget Gurtler. "Note on Human Behavior: Situation versus Character." Harvard Business School Background Note 316-078, September 2015. (Revised March 2018.)  View Details

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• Teaching Note | HBS Case Collection | April 2016 (Revised February 2018)

  Riot Games: Can Culture Survive Growth?

  Boris Groysberg and Michael Norris

  This teaching note gives instructors a guide for a discussion of Riot Games, a fast growing videogames firm with a strong, player-centric culture. It also offers references to research on culture that will allow students to decide whether or not Riot Games’ culture will survive its growth.

  Keywords: Organizational Culture; Growth and Development Strategy; Games, Gaming, and Gambling; Video Game Industry;

  Citation:

  Groysberg, Boris, and Michael Norris. "Riot Games: Can Culture Survive Growth?" Harvard Business School Teaching Note 416-049, April 2016. (Revised February 2018.)  View Details

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