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• Case | HBS Case Collection | February 2020

  Theranos: Who Has Blood on Their Hands? (B)

  Nien-he Hsieh, Christina R. Wing and John Masko

  This supplemental case tracks the results of the Colman and Taubman-Dye class action suit against Theranos as well as Theranos’ other legal challenges, and chronicles the final demise of the company in 2019.

  Keywords: Health Testing and Trials; Corporate Accountability; Organizational Culture; Misleading and Fraudulent Advertising; Crime and Corruption; Entrepreneurship; Lawsuits and Litigation; Business Exit or Shutdown; Medical Devices and Supplies Industry; California; United States;

  Citation:

  Hsieh, Nien-he, Christina R. Wing, and John Masko. "Theranos: Who Has Blood on Their Hands? (B)." Harvard Business School Case 320-091, February 2020.  View Details

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• Chapter | The Oxford Handbook of Group and Organizational Learning | 2020

  Team Reflexivity

  Michaéla Schippers, Amy C. Edmondson and Michael A. West

  Many teams face the problem of process loss, or suboptimal functioning, with sometimes serious consequences, such as medical errors. Team reflexivity—a deliberate process of discussing team goals, processes, or outcomes—can aid in optimizing team performance. In the current chapter, we build on a conceptualization of teams as information-processing systems and highlight reflexivity as a critical information processing activity. Specifically, we describe the relationship of team reflexivity to team and organizational learning and emphasize the dynamic, self-regulatory process aspect of team reflexivity as well as the role of goal setting. Furthermore, we describe the antecedents and outcomes of team reflexivity, the role of motivated information processing, the important role of team reflexivity in problem identification and problem solving, and how team reflexivity can be stimulated. Finally, we discuss the implications of our review and identify avenues for future research.

  Keywords: team reflexivity; Groups and Teams; Performance Improvement; Information; Goals and Objectives; Learning;

  Citation:

  Schippers, Michaéla, Amy C. Edmondson, and Michael A. West. "Team Reflexivity." In The Oxford Handbook of Group and Organizational Learning, edited by Linda Argote and John M. Levine. New York, NY: Oxford University Press, 2020.  View Details

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• Case | HBS Case Collection | October 2019 (Revised January 2020)

  Nehemiah Mfg. Co.: Providing a Second Chance

  Michael Chu, Brian Trelstad and John Masko

  In 2009, Dan Meyer and Richard Palmer, two veterans of the fast-moving consumer goods (FMCG) industry, founded Nehemiah Manufacturing to build FMCG brands while providing jobs to Cincinnati, Ohio’s beleaguered urban core. Two years later, the pair made their first “second-chance” hire of a convicted felon, a successful experiment that would grow to define the company. By 2019, Nehemiah’s factory floor, as well as several supervisory and management positions, would be staffed by ex-offenders. With a robust net of social support services and a non-profit foundation for training peer companies in how to hire second-chance employees, Meyer and Palmer advocated using second-chance hiring to decrease turnover and create staff loyalty. This case deals with the challenges and opportunities associated with growing a manufacturing company while prioritizing a social mission and enables students to evaluate the potential of second-chance hiring programs.

  Keywords: Social Entrepreneurship; Retention; Selection and Staffing; Employment; Human Capital; Growth Management; Brands and Branding; Social Marketing; Mission and Purpose; Prejudice and Bias; City; Urban Scope; Consumer Products Industry; Manufacturing Industry; Ohio; United States;

  Citation:

  Chu, Michael, Brian Trelstad, and John Masko. "Nehemiah Mfg. Co.: Providing a Second Chance." Harvard Business School Case 320-008, October 2019. (Revised January 2020.)  View Details

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