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  • November 2005
  • Case
  • HBS Case Collection

Playgrounds and Performance: Results Management at KaBOOM! (A)

By: Herman B. Leonard, Marc J. Epstein and Laura Winig
  • Format:Print
  • | Pages:11
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Abstract

KaBOOM!, a successful playground-building social enterprise funded through corporate partnerships, wants to develop a performance measurement system that will enable the organization to expand its impact substantially. The board of directors and management are trying to develop a performance-oriented approach that will inform their strategy and allow them to manage operations efficiently and effectively as they grow--and, possibly, shift their emphasis to growth. What operational and impact data should they collect? How should they design a system of measures that will inform them without either drowning them in data or constraining their opportunities for growth? Can they develop a single system that will be useful to the board of directors and management--and support strategy development without inviting micromanagement?

Keywords

Governing And Advisory Boards; Growth And Development Strategy; Social Enterprise; Performance Evaluation; Management Systems; Design; Construction Industry

Citation

Leonard, Herman B., Marc J. Epstein, and Laura Winig. "Playgrounds and Performance: Results Management at KaBOOM! (A)." Harvard Business School Case 306-031, November 2005.
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About The Author

Dutch Leonard

General Management
→More Publications

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More from the Authors
  • Wilderness Safaris: Responses to the COVID-19 Crisis By: James E. Austin, Megan Epler Wood and Herman B. "Dutch" Leonard
  • The Risks You Can't Foresee: What To Do When There's No Playbook By: Robert S. Kaplan, Herman B. Leonard and Anette Mikes
  • Wilderness Safaris: Impact Investing and Ecotourism Conservation in Africa By: James E. Austin, Megan Epler Wood and Herman B. "Dutch" Leonard
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