More from the Author

• Case | HBS Case Collection | February 2017 (Revised March 2020)

  Hebrew SeniorLife: Disseminating Excellence in Elder Care and Housing

  Regina E. Herzlinger, Carin-Isabel Knoop and Olivia Hull

  The CEO of Hebrew SeniorLife is contemplating how to scale his highly successful but asset-intensive continuing care retirement community for elders. Among the strategies he is considering is an expansion to China; virtual web-based care; providing continuing care in the home setting; and an expansionist model in the U.S. Hebrew SeniorLife is a mission-driven organization that is managed in a financially-prudent way. Those principles must guide his decision.

  Keywords: continuing care; nursing home; rehabilitation; Assisted Living; elder care; entrepreneurial management; Health Care and Treatment; Entrepreneurship; Growth and Development Strategy; Health Industry; United States;

  Citation:

  Herzlinger, Regina E., Carin-Isabel Knoop, and Olivia Hull. "Hebrew SeniorLife: Disseminating Excellence in Elder Care and Housing." Harvard Business School Case 317-038, February 2017. (Revised March 2020.)  View Details

  CiteView DetailsEducators

  Related

• Case | HBS Case Collection | December 2019 (Revised January 2020)

  The New LAX: Ready for Takeoff?

  Boris Groysberg, Carin-Isabel Knoop and Kerry Herman

  Chair of LAX Board Sean Burton and LAX CEO Deborah Flint have made progress on streamlining and modernizing LAX's complex capital projects ($12 billion worth) while reorganizing and retooling Los Angeles World Airport (LAWA) staff resources, management processes, and revitalizing the LAX guest experience. From 2015-2019, LAX's performance improved, yet many challenges remained, and new ones continued to come to light. In December 2019, as Flint prepared to move onto a new position, Burton and the board are assessing the progress the team has made, and looking to next steps.

  Keywords: Leadership and Change Management; Leadership; Change Management; Performance Improvement; Strategic Planning; Air Transportation;

  Citation:

  Groysberg, Boris, Carin-Isabel Knoop, and Kerry Herman. "The New LAX: Ready for Takeoff?" Harvard Business School Case 420-025, December 2019. (Revised January 2020.)  View Details

  CiteView DetailsEducators

  Related

• Case | HBS Case Collection | October 2019

  Carme Ruscalleda: The Chef as an Artist

  Boris Groysberg, Carin-Isabel Knoop and Annelena Lobb

  In October 2018, Chef Carme Ruscalleda, the most-starred woman chef in the world at the time, closed the doors of her Restaurant Sant Pau (Sant Pau), as she had on almost every night for the past 30 years—this time for the last time. Ruscalleda had opened the restaurant in 1988 with her husband and partner. Sant Pau had a rating of three Michelin stars, the highest rating available to a restaurant through the well-known MICHELIN Guide to fine dining. Her other two restaurants—Sant Pau Tokyo, a sister restaurant in Japan, and Moments, in Barcelona’s Mandarin Oriental Hotel—had two Michelin stars each. Many people—from the village and around the world—were sad to see the iconic restaurant close after so many decades. The case describes her approach to cooking, managing teams, dealing with stress, running a family business and constantly reinventing herself.

  Keywords: restaurants; Sant Pau; Personal Development and Career; Family Business; Leadership Style; Innovation and Invention; Food; Success; Food and Beverage Industry;

  Citation:

  Groysberg, Boris, Carin-Isabel Knoop, and Annelena Lobb. "Carme Ruscalleda: The Chef as an Artist." Harvard Business School Case 420-028, October 2019.  View Details

  CiteView DetailsEducators

  Related