More from these Authors

• Technical Note | HBS Case Collection | October 2019 (Revised March 2020)

  Banking in the Nordic Context: 2019

  Dennis Campbell, Kerry Herman and Annelena Lobb

  Citation:

  Campbell, Dennis, Kerry Herman, and Annelena Lobb. "Banking in the Nordic Context: 2019." Harvard Business School Technical Note 120-052, October 2019. (Revised March 2020.)  View Details

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• Teaching Plan | HBS Case Collection | September 2018 (Revised December 2019)

  Eastern Bank: Innovating Through Eastern Labs

  Karen Mills, Dennis Campbell and Aaron Mukerjee

  Teaching Note for HBS No. 318-068.

  Citation:

  Mills, Karen, Dennis Campbell, and Aaron Mukerjee. "Eastern Bank: Innovating Through Eastern Labs." Harvard Business School Teaching Plan 319-037, September 2018. (Revised December 2019.)  View Details

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• Case | HBS Case Collection | February 2001 (Revised November 2019)

  Delivery Problems at Arrow Electronics, Inc. (A)

  Andrew P. McAfee, Frances X. Frei and Kerry Herman

  Describes a dramatic decrease in service levels (on-time shipments) from the warehouse network of a large electronics distributor. Students need to analyze the root cause of the problem and propose actions. A rewritten version of an earlier case.

  Keywords: Order Taking and Fulfillment; Problems and Challenges; Business Processes; Distribution Industry; Electronics Industry;

  Citation:

  McAfee, Andrew P., Frances X. Frei, and Kerry Herman. "Delivery Problems at Arrow Electronics, Inc. (A)." Harvard Business School Case 601-131, February 2001. (Revised November 2019.)  View Details

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