Publications
Publications
  • April 1989 (Revised January 1990)
  • Case
  • HBS Case Collection

Texas Instruments: Cost of Quality (B)

By: Robert S. Kaplan
  • Format:Print
  • | Pages:15
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Abstract

A division questions whether to retain, modify, or abandon its cost of quality system now that more direct measures of quality have been adopted. Discusses the role of quality cost measurement in a mature quality management system.

Keywords

Measurement and Metrics; Quality

Citation

Kaplan, Robert S. "Texas Instruments: Cost of Quality (B)." Harvard Business School Case 189-111, April 1989. (Revised January 1990.)

About The Author

Robert S. Kaplan

Accounting and Management
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