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  • May 2004 (Revised June 2004)
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Lucas Chevrolet File, The

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  • | Pages:18
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Abstract

An insurance company claim manager is deciding how to negotiate a large liability claim and reviewing the company's approach to settling large claims. This case provides background on the claim and the 4-1/2-year history of negotiations to date. It also gives profiles of people who might be chosen to do the final negotiations. The case provides background that can be used to debate how to conclude negotiations, critique how large claims have been handled, and discuss how to manage them better in the future.

Keywords

Negotiation; Insurance; Legal Liability; Insurance Industry

Citation

Hammond, John S. "Lucas Chevrolet File, The." Harvard Business School Case 904-078, May 2004. (Revised June 2004.)
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  • C.K. Coolidge, Inc. (Abridged) 
  • The Hidden Traps in Decision Making By: Howard Raiffa, John S. Hammond and Ralph L. Keeney
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