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  • April 2004 (Revised June 2004)
  • Teaching Note
  • HBS Case Collection

Starbucks: Delivering Customer Service (TN)

By: Youngme E. Moon and John A. Quelch
  • Format:Print
  • | Pages:19
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Abstract

Teaching Note to (9-504-016).

Keywords

Customer Relationship Management; Food and Beverage Industry

Citation

Moon, Youngme E., and John A. Quelch. "Starbucks: Delivering Customer Service (TN)." Harvard Business School Teaching Note 504-089, April 2004. (Revised June 2004.)

About The Authors

Youngme Moon

General Management
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John A. Quelch

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