Publications
Publications
  • April 2005
  • Article
  • Harvard Business Review

The Quest for Customer Focus

By: Ranjay Gulati and James Oldroyd
  • Format:Print
  • | Pages:2
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Keywords

Customer Focus and Relationships

Citation

Gulati, Ranjay, and James Oldroyd. "The Quest for Customer Focus." Harvard Business Review 83, no. 4 (April 2005): 2004–2005.

About The Author

Ranjay Gulati

Organizational Behavior
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