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• Case | HBS Case Collection | July 2004 (Revised March 2018)

  Opium and Entrepreneurship in the Nineteenth Century

  Geoffrey Jones, Elisabeth Koll and Alexis Gendron

  Concerns the growth of multinational trading companies in the first global economy. Examines two Scottish-owned merchant houses, Jardine Matheson and James Finlay, and shows their changing trade and investment strategies as well as their use of an organizational form later known as business groups. Also demonstrates the role of ethnic networks in globalization during this historical period. A rewritten version of an earlier case.

  Keywords: History; Globalized Economies and Regions; Ethnicity; Multinational Firms and Management; Groups and Teams; Trade; Social and Collaborative Networks; China;

  Citation:

  Jones, Geoffrey, Elisabeth Koll, and Alexis Gendron. "Opium and Entrepreneurship in the Nineteenth Century." Harvard Business School Case 805-010, July 2004. (Revised March 2018.)  View Details

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• Article | Strategic Management Journal | March 2018

  Enacting Knowledge Strategy Through Social Media: Passable Trust and the Paradox of Non-work Interactions

  Tsedal Neeley and Paul Leonardi

  Despite the recognition that knowledge sharing among employees is necessary to enact knowledge strategy, little is known about how to enable such sharing. Recent research suggests that social media may promote knowledge sharing because they allow social lubrication and the formation of trust. Our longitudinal and comparative analysis of social media usage at two large firms indicates that users who participate in non-work interactions on social media catalyze a cycle of curiosity and passable trust that enables them to connect and share knowledge. Paradoxically, the very non-work related content that attracts users to social media and shapes passable trust can become a source of tension, thwarting a firm’s ability to encapsulate knowledge in the form of routines and to use it to enact its strategy.

  Keywords: Knowledge Sharing; Strategy; Social and Collaborative Networks; Employees; Interactive Communication; Trust;

  Citation:

  Neeley, Tsedal, and Paul Leonardi. "Enacting Knowledge Strategy Through Social Media: Passable Trust and the Paradox of Non-work Interactions." Special Issue on Strategy Processes and Practices: Dialogues and Intersections. Strategic Management Journal 39, no. 3 (March 2018): 922–946.  View Details

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• Case | HBS Case Collection | February 2018

  People Analytics at Teach For America (A)

  Jeffrey T. Polzer and Julia Kelley

  As of mid-2016, national nonprofit Teach For America (TFA) had struggled with three consecutive years of declining application totals, and senior management was re-examining the organization’s strategy, including recruitment and selection. A few months earlier, former TFA corps member Michael Metzger had spearheaded the launch of a predictive analytics team responsible for integrating strategy across TFA’s recruitment and admissions continuum. Metzger believed that predictive analytics could help address TFA’s recruitment and admissions challenges. Now, TFA’s senior management wanted Metzger and his team to put their data models to the test. From a data modeling standpoint, what variables and models should TFA consider as it began a new recruitment season, and more generally, how heavily should TFA rely on predictive models to reverse the negative trends?

  Keywords: Recruitment; Analysis; Forecasting and Prediction;

  Citation:

  Polzer, Jeffrey T., and Julia Kelley. "People Analytics at Teach For America (A)." Harvard Business School Case 418-013, February 2018.  View Details

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