Case | HBS Case Collection | January 2004 (Revised June 2004)

Friendly Fire

by Scott A. Snook, Leslie J. Freeman, L. Jeffrey Norwalk and Bridget Gurtler

Abstract

On April 14, 1994, two U.S. Air Force F-15 fighters accidentally shot down two U.S. Army Black Hawk helicopters over Northern Iraq, killing all 26 peacekeepers onboard. Describes the initial investigation and response to this accident and raises questions about the role of human behavior in the accident. Told through the eyes of three of the main participants--Captain Eric Wickson, Lieutenant Ricky Wilson, and Brigadier General Jeffrey Scott Pilkington.

Keywords: Leadership Style; Management Skills; Behavior; Spoken Communication; United States; Iraq;

Language: English Format: Print 17 pages EducatorsPurchase

Citation:

Snook, Scott A., Leslie J. Freeman, L. Jeffrey Norwalk, and Bridget Gurtler. "Friendly Fire." Harvard Business School Case 404-083, January 2004. (Revised June 2004.)

About the Author

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Scott A. Snook
MBA Class of 1958 Senior Lecturer of Business Administration
Organizational Behavior

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