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Managing Client Conflicts

By: Ashish Nanda
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Abstract

This case describes the two types of client conflict--conflict of duty and conflict of service--that professionals manage. It delineates how the management of these conflicts affects the scale and scope of service that professionals provide.

Keywords

Conflict Management; Service Industry

Citation

Nanda, Ashish. "Managing Client Conflicts." Harvard Business School Background Note 904-059, January 2004. (Revised March 2005.)

About The Author

Ashish Nanda

Strategy
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