Managing Client Conflicts

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Background Note | HBS Case Collection | January 2004 (Revised March 2005)

Managing Client Conflicts

Abstract

This case describes the two types of client conflict--conflict of duty and conflict of service--that professionals manage. It delineates how the management of these conflicts affects the scale and scope of service that professionals provide.

Keywords: Conflict Management; Service Industry;

Format: Print

13 pages

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Citation:

Nanda, Ashish. "Managing Client Conflicts." Harvard Business School Background Note 904-059, January 2004. (Revised March 2005.)

About the Author

Ashish Nanda

Senior Lecturer of Business Administration

Strategy

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Module Note | March 2019 (Revised May 2020)

Strategic Interactions

Ashish Nanda

This note provides a perspective and some tools to predict and shape interactions with other players when making strategic decisions. As a strategist, you must consider that your firm’s actions evoke reactions from other players in the market, and that, reciprocally, you may need to respond to their actions. The note on Strategic Interactions introduces students to the fourth module of the RC Strategy course. We look at strategic interactions in three contexts: between players along the supply chain, between symmetrically placed rivals, and between asymmetrically placed rivals. Common themes run through the three circumstances, but there are important distinctions as well.

Keywords: Strategy; Value Creation; Competition; Competitive Strategy; Education Industry;

Citation:
Nanda, Ashish. "Strategic Interactions." Harvard Business School Module Note 719-501, March 2019. (Revised May 2020.) View Details

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Case | HBS Case Collection | March 2020 (Revised April 2020)

Wachtell Lipton: Focused Excellence

Ashish Nanda and Margaret Cross

For years, Wachtell, Lipton, Rosen & Katz—a small, New York City law firm—has consistently boasted the highest profits per partner and one of the highest “prestige” ratings among U.S.-based law firms. The firm has remained loyal to a distinctive strategy ever since its founding in 1965. Whereas most law firms have multiple offices, seek long-term retainer relationships with clients, operate across multiple services, and bill by the hour, Wachtell Lipton operates from a single location, offers legal services on a matter-by-matter basis, focuses on transactional work (primarily M&A advisory), and value bills for its services. Despite its extraordinary success, as the legal services market evolves and the firm’s name partners, 87-year-old Herbert Wachtell and 88-year-old Marty Lipton, approach retirement, questions arise about whether Wachtell Lipton’s magic formula will continue to yield extraordinary results in coming years.

Keywords: Strategy; Law; Mergers and Acquisitions; Legal Services Industry; New York (city, NY);

Citation:
Nanda, Ashish, and Margaret Cross. "Wachtell Lipton: Focused Excellence." Harvard Business School Case 720-396, March 2020. (Revised April 2020.) View Details

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Module Note | April 2020

Crafting Strategy

Ashish Nanda

This note provides an introduction to crafting strategy following an options-led approach, and it prepares students to describe firm strategy with succinct strategy statements. The note also briefly outlines other approaches to crafting strategy.

Keywords: strategy formulation; Strategy;

Citation:
Nanda, Ashish. "Crafting Strategy." Harvard Business School Module Note 720-407, April 2020. View Details

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Faculty & Research

Managing Client Conflicts

Abstract

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