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  • August 1988 (Revised November 1988)
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Texas Instruments: Cost of Quality (A)

By: Robert S. Kaplan
  • Format:Print
  • | Pages:16
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Abstract

Texas Instruments implements a Cost of Quality (COQ) system as part of a company-wide "Total Quality Thrust." After several years of operation, group management questions whether or not the COQ system should be updated to make it more useful in identifying areas for quality improvement. The case documents the current system and asks students to analyze the role it played in the quality control process and areas in which it could be improved.

Keywords

Quality; Performance Improvement

Citation

Kaplan, Robert S. "Texas Instruments: Cost of Quality (A)." Harvard Business School Case 189-029, August 1988. (Revised November 1988.)
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About The Author

Robert S. Kaplan

Accounting and Management
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Related Work

    • April 1989 (Revised January 1990)
    • Faculty Research

    Texas Instruments: Cost of Quality (B)

    By: Robert S. Kaplan
Related Work
  • Texas Instruments: Cost of Quality (B) By: Robert S. Kaplan
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