Publications
Publications
  • February 2003 (Revised March 2003)
  • Case
  • HBS Case Collection

Large Scale Change at The WSSC

By: Amy C. Edmondson and Corey B. Hajim
  • Format:Print
  • | Pages:21
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Abstract

Describes the organizational transformation occurring at the Washington Suburban Sanitary Commission (WSSC), a public utility. Faced with the possibility of privatization after decades of providing service in the absence of competition or performance pressures, the WSSC leadership orchestrates a reorganization to improve efficiency and effectiveness, while facing massive layoffs. A critical decision the organization faces is whether, and how, to add new entrepreneurial services to increase otherwise flat revenues. Analyses focus on assessment of the change process and approach.

Keywords

Organizational Change and Adaptation; Mission and Purpose; Change Management; Restructuring; Privatization; Resignation and Termination; Utilities Industry

Citation

Edmondson, Amy C., and Corey B. Hajim. "Large Scale Change at The WSSC." Harvard Business School Case 603-056, February 2003. (Revised March 2003.)

About The Author

Amy C. Edmondson

Technology and Operations Management
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