Publications
Publications
  • January 2003 (Revised August 2005)
  • Case
  • HBS Case Collection

CareGroup

By: F. Warren McFarlan and Robert D. Austin
  • Format:Print
  • | Pages:22
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Abstract

Describes the circumstances leading to the three-and-a-half-day collapse of a major hospital group's IS capabilities. Identifies the technical reasons for the failure, management steps in dealing with the problem short term, and the long-term lessons they believe they learned from the incident.

Keywords

Information Management; Information Technology; Safety; Crisis Management; Infrastructure; Health Industry

Citation

McFarlan, F. Warren, and Robert D. Austin. "CareGroup." Harvard Business School Case 303-097, January 2003. (Revised August 2005.)

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