Publications
Publications
- December 2002
- HBS Case Collection
Putnam Investments: Work@Home
Abstract
Putnam Investments uses technology to enable many of its frontline service providers to work routinely and permanently from their homes. This case explores issues related to this strategy, from conceptualization to implementation and highlighting continuous improvement.
Keywords
Citation
Hallowell, Roger H. "Putnam Investments: Work@Home." Harvard Business School Case 803-011, December 2002.