Publications
Publications
  • December 2002 (Revised October 2006)
  • Case
  • HBS Case Collection

Tesco Plc.

By: David E. Bell
  • Format:Print
  • | Language:English
  • | Pages:20
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Abstract

Tesco, a supermarket chain, has been transformed from a third-rate retailer to a global leader in the past ten years. This case describes how that was accomplished. Interviews with Tesco employees explain the company's approach to understanding customers, motivating employees, succeeding on the Internet, and creating an international strategy.

Keywords

History; Motivation and Incentives; Leadership; Internet and the Web; Supply Chain Management; Global Strategy; Globalization; Customer Focus and Relationships; Business Strategy; Retail Industry

Citation

Bell, David E. "Tesco Plc." Harvard Business School Case 503-036, December 2002. (Revised October 2006.)

About The Author

David E. Bell

Marketing
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