Publications
Publications
  • December 2002 (Revised January 2003)
  • Case
  • HBS Case Collection

Four Seasons Goes to Paris: '53 Properties, 24 Countries, 1 Philosophy'

By: Roger H. Hallowell, David Bowen and Carin-Isabel Knoop
  • Format:Print
  • | Language:English
  • | Pages:24
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Abstract

Illustrates how Four Seasons manages hotels in countries with strong and distinct national cultures. Focuses on how the chain meets its exacting service standards in a variety of settings worldwide, with special attention on France.

Keywords

Service Delivery; Organizational Culture; Global Range; Global Strategy; Standards; Accommodations Industry; Paris

Citation

Hallowell, Roger H., David Bowen, and Carin-Isabel Knoop. "Four Seasons Goes to Paris: '53 Properties, 24 Countries, 1 Philosophy'." Harvard Business School Case 803-069, December 2002. (Revised January 2003.)

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