Publications
Publications
- July 2002 (Revised August 2002)
- HBS Case Collection
Washington Hospital Center (C): Progress and Prospects, 1995-2001
By: Rosabeth M. Kanter and Michelle Heskett
Abstract
Dr. Craig Feied and Dr. Mark Smith have already transformed a "worst-in-area" emergency medicine department into the best in the area. Industry-wide and hospital system-specific challenges remain, including their newest project of national importance--creating an all-risks-ready emergency room. This case describes the successful philosophical, process, personnel, and technological changes and how they were introduced; it then asks how these could apply to the industry and system dilemmas. Will the same tools and approaches work, or do the problems require a fundamentally different approach?
Keywords
History; Higher Education; Organizational Culture; Medical Specialties; Technological Innovation; Change Management; Nonprofit Organizations; Expansion; Crisis Management; Health Care and Treatment; Health Industry; District of Columbia
Citation
Kanter, Rosabeth M., and Michelle Heskett. "Washington Hospital Center (C): Progress and Prospects, 1995-2001." Harvard Business School Case 303-021, July 2002. (Revised August 2002.)