Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • July 2002 (Revised August 2002)
  • Case
  • HBS Case Collection

Washington Hospital Center (C): Progress and Prospects, 1995-2001

By: Rosabeth M. Kanter and Michelle Heskett
  • Format:Print
  • | Pages:13
ShareBar

Abstract

Dr. Craig Feied and Dr. Mark Smith have already transformed a "worst-in-area" emergency medicine department into the best in the area. Industry-wide and hospital system-specific challenges remain, including their newest project of national importance--creating an all-risks-ready emergency room. This case describes the successful philosophical, process, personnel, and technological changes and how they were introduced; it then asks how these could apply to the industry and system dilemmas. Will the same tools and approaches work, or do the problems require a fundamentally different approach?

Keywords

History; Higher Education; Organizational Culture; Medical Specialties; Technological Innovation; Change Management; Nonprofit Organizations; Expansion; Crisis Management; Health Care and Treatment; Health Industry; District of Columbia

Citation

Kanter, Rosabeth M., and Michelle Heskett. "Washington Hospital Center (C): Progress and Prospects, 1995-2001." Harvard Business School Case 303-021, July 2002. (Revised August 2002.)
  • Educators

About The Author

Rosabeth M. Kanter

General Management
→More Publications

More from the Authors

    • 21 Feb 2023
    • Faculty Research

    How Miami Can Become a Global Climate Solutions Hub

    By: Rosabeth M. Kanter
    • February 2023
    • Faculty Research

    Colette Phillips and GetKonnected: Creating Inclusive Ecosystems

    By: Rosabeth M. Kanter and Ai-Ling Jamila Malone
    • February 10, 2023
    • Wall Street Journal (online)

    The Case for Having a Boring CEO

    By: Rosabeth Moss Kanter
More from the Authors
  • How Miami Can Become a Global Climate Solutions Hub By: Rosabeth M. Kanter
  • Colette Phillips and GetKonnected: Creating Inclusive Ecosystems By: Rosabeth M. Kanter and Ai-Ling Jamila Malone
  • The Case for Having a Boring CEO By: Rosabeth Moss Kanter
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College