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  • July 2002 (Revised August 2002)
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Washington Hospital Center (B): The Power of Insight

By: Rosabeth M. Kanter and Michelle Heskett
  • Format:Print
  • | Pages:10
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Abstract

Dr. Craig Feied considers how to take a major technical innovation beyond his own department into a large hospital system. Reviews how proprietary information systems became indispensable in the department of emergency medicine and what it took to introduce the change in that area of the hospital successfully.

Keywords

Change Management; Health Care and Treatment; Nonprofit Organizations; Medical Specialties; Organizational Culture; Crisis Management; Technological Innovation; Higher Education; Adoption; Health Industry; District of Columbia

Citation

Kanter, Rosabeth M., and Michelle Heskett. "Washington Hospital Center (B): The Power of Insight." Harvard Business School Case 303-020, July 2002. (Revised August 2002.)
  • Educators

About The Author

Rosabeth M. Kanter

General Management
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