Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • July 2002 (Revised August 2002)
  • Case
  • HBS Case Collection

Washington Hospital Center (A): Rescuing Emergency Medicine

By: Rosabeth M. Kanter and Michelle Heskett
  • Format:Print
  • | Pages:16
ShareBar

Abstract

Dr. Craig Feied and Dr. Mark Smith, recruited to turn around the Washington Hospital Center Emergency Department, prepare to roll out their most revolutionary change yet--an information system that could radically improve the practice of emergency medicine. A review of the process and philosophical changes they have brought to the department provides the context for considering how to overcome institutional and cultural resistance to innovation and new technologies.

Keywords

Change Management; Health Care and Treatment; Nonprofit Organizations; Medical Specialties; Organizational Culture; Crisis Management; Technological Innovation; Higher Education; Health Industry; District of Columbia

Citation

Kanter, Rosabeth M., and Michelle Heskett. "Washington Hospital Center (A): Rescuing Emergency Medicine." Harvard Business School Case 303-019, July 2002. (Revised August 2002.)
  • Educators

About The Author

Rosabeth M. Kanter

General Management
→More Publications

Related Work

    • August 1986
    • Faculty Research

    Cox Cable (B)

    By: Frank V. Cespedes
    • July 2002 (Revised August 2002)
    • Faculty Research

    Washington Hospital Center (B): The Power of Insight

    By: Rosabeth M. Kanter and Michelle Heskett
    • July 2002 (Revised August 2002)
    • Faculty Research

    Washington Hospital Center (C): Progress and Prospects, 1995-2001

    By: Rosabeth M. Kanter and Michelle Heskett
    • July 2002 (Revised August 2002)
    • Faculty Research

    Washington Hospital Center (D): Emergency Medicine After September 11

    By: Rosabeth M. Kanter and Michelle Heskett
Related Work
  • Cox Cable (B) By: Frank V. Cespedes
  • Washington Hospital Center (B): The Power of Insight By: Rosabeth M. Kanter and Michelle Heskett
  • Washington Hospital Center (C): Progress and Prospects, 1995-2001 By: Rosabeth M. Kanter and Michelle Heskett
  • Washington Hospital Center (D): Emergency Medicine After September 11 By: Rosabeth M. Kanter and Michelle Heskett
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College