Publications
Publications
- July 2002 (Revised October 2002)
- HBS Case Collection
Taj Hotel Group
By: Thomas J. DeLong and Vineeta Vijayaraghavan
Abstract
R.K. Krishna Kumar, managing director and head of Taj Hotel Group, has to decide whether to reexamine a promotion decision. In an attempt to deliver a level of service quality that met global standards at the Indian hotel chain, Kumar had introduced new personnel management systems at the company. As a result, a committee was now responsible for deciding which managers should be promoted to senior positions at the company. Taj's COO, one of the more respected executives at the company, requested that a committee decision be overturned. Kumar must respect the committee's choice or indulge his popular manager's request to reexamine it.
Keywords
Decision Making; Human Resources; Leadership Development; Management Teams; Organizational Culture; Alignment; India
Citation
DeLong, Thomas J., and Vineeta Vijayaraghavan. "Taj Hotel Group." Harvard Business School Case 403-004, July 2002. (Revised October 2002.)
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