Case
| HBS Case Collection
|
July 2002
(Revised October 2002)
Taj Hotel Group
by
Thomas J. DeLong and Vineeta Vijayaraghavan
|
Abstract
R.K. Krishna Kumar, managing director and head of Taj Hotel Group, has to decide whether to reexamine a promotion decision. In an attempt to deliver a level of service quality that met global standards at the Indian hotel chain, Kumar had introduced new personnel management systems at the company. As a result, a committee was now responsible for deciding which managers should be promoted to senior positions at the company. Taj's COO, one of the more respected executives at the company, requested that a committee decision be overturned. Kumar must respect the committee's choice or indulge his popular manager's request to reexamine it.
Keywords: Decision Making;
Human Resources;
Leadership Development;
Management Teams;
Organizational Culture;
Alignment;
India;