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Case | HBS Case Collection | July 2002 (Revised October 2002)

Taj Hotel Group

by Thomas J. DeLong and Vineeta Vijayaraghavan

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Abstract

R.K. Krishna Kumar, managing director and head of Taj Hotel Group, has to decide whether to reexamine a promotion decision. In an attempt to deliver a level of service quality that met global standards at the Indian hotel chain, Kumar had introduced new personnel management systems at the company. As a result, a committee was now responsible for deciding which managers should be promoted to senior positions at the company. Taj's COO, one of the more respected executives at the company, requested that a committee decision be overturned. Kumar must respect the committee's choice or indulge his popular manager's request to reexamine it.

Keywords: Decision Making; Human Resources; Leadership Development; Management Teams; Organizational Culture; Alignment; India;

Format: Print 11 pages EducatorsPurchase

Citation:

DeLong, Thomas J., and Vineeta Vijayaraghavan. "Taj Hotel Group." Harvard Business School Case 403-004, July 2002. (Revised October 2002.)

About the Author

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Thomas J. DeLong
Senior Fellow
Organizational Behavior

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More from the Author

  • Case | HBS Case Collection | November 2017

    One Life; One Love (A)

    Thomas DeLong and Kerry Herman

    Katie Hood, CEO of the One Love Foundation (One Love), a group dedicated to the prevention of relationship violence, had grown the organization's base of funding support to $6 million by 2017 and broadened its mandate to include relationships across many demographics. But questions about how best to deploy their funding loomed, as well as divergent views on the pace of growth the organization should target. One Love also needed to develop better metrics by which to measure its success. This case explores Hood's plan of action as she aims to bring One Love to greater scale.

    Keywords: leadership; social enterprise; start-up; "leading a foundation"; strategy; Social Enterprise; Business Startups; Growth and Development Strategy; Leadership;

    Citation:

    DeLong, Thomas, and Kerry Herman. "One Life; One Love (A)." Harvard Business School Case 418-005, November 2017.  View Details
    CiteView DetailsEducators Related
  • Supplement | HBS Case Collection | November 2017

    One Life; One Love (B)

    Thomas DeLong and Kerry Herman

    Supplement to (A) case. Katie Hood, CEO of the One Love Foundation (One Love), a group dedicated to the prevention of relationship violence, had grown the organization's base of funding support to $6 million by 2017 and broadened its mandate to include relationships across many demographics. But questions about how best to deploy their funding loomed, as well as divergent views on the pace of growth the organization should target. One Love also needed to develop better metrics by which to measure its success. This case explores Hood's plan of action as she aims to bring One Love to greater scale.

    Keywords: Leadership; Strategy; Social Enterprise; Growth and Development Strategy; United States;

    Citation:

    DeLong, Thomas, and Kerry Herman. "One Life; One Love (B)." Harvard Business School Supplement 418-016, November 2017.  View Details
    CiteView Details Related
  • Case | HBS Case Collection | July 2010 (Revised June 2016)

    Erik Peterson at Biometra (A)

    John J. Gabarro, Thomas DeLong and Jevan Soo

    Describes the problems facing a recent MBA graduate in his job as general manager of a medical device company owned by a parent corporation. Raises issues of corporate divisional relationships and the difficulties facing an inexperienced manager who seems to be receiving little support. A redisguised and updated version of earlier case 494-005, reflecting the challenges of managing in innovation/R&D-driven industries and across multiple international sites.

    Keywords: Business Subsidiaries; Leadership; Managerial Roles; Product Launch; Organizational Structure; Problems and Challenges; Medical Devices and Supplies Industry;

    Citation:

    Gabarro, John J., Thomas DeLong, and Jevan Soo. "Erik Peterson at Biometra (A)." Harvard Business School Case 411-031, July 2010. (Revised June 2016.)  View Details
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